which I'm thinking has got to be a prime suspect. I did find a few service manuals, etc for it online (below) and I notice it has a drive belt of sorts. Is this perhaps a common mechanical fault? Has anyone got any experience of these things?. While my feeling is that its a mechanical fault, they tell me that the software has to be open in order to load a slide, which makes the supplier's reasoning plausible I guess. My customer feels they're being "fobbed off" by the supplier and have asked me to take a look at it. They spoke to the supplier who are now saying the fault is with the connection to the computer.
They tell me it worked once after that but now it's back to the same fault. Easy to learn and simple to use diagnostic tool provides leading clinical results. Today they phoned me again: Apparently, the supplier sent out a tech, who moved it around, wiggled a few wires and declared it 'fixed'. I suggested that they contact their supplier and ask them to take a look at it. They told me that the loading mechanism moves in and out repeatedly but won't accept/recognise the x-ray slides. I'm yet to see the problem myself, but from their description, it sounded to me like there may be a mechanical fault with the device. It connects to the network and they operate it via software called 'Digora for Windows'.Ī week or so ago they phoned me because they had a problem loading the x-ray images into it. Usually you don’t have to touch the computer to take x-ray photos. We have adapted DentalEye for that purpose. We discovered that dentists don’t work at the computer, they rather kept it aside to have the patient in focus. I maintain their computers and network but, other than connecting this scanner to the network, I usually have very little to do with it. When we started to develop DentalEye in 1992 we studied how dentists works. It belongs to a dental practice customer of mine. just wondering if anyone here has any experience with these things:
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